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Who We Are
The Launceston Chamber of Commerce is a business network supporting local enterprises in Cornwall. Our website address is: https://www.launcestonchamber.com
What Personal Data We Collect
Contact Forms and Membership Applications
When you contact us or apply for membership, we collect:
- Name and contact information (email, phone, address)
- Business information (company name, industry, size)
- Marketing preferences and consent
- Any additional information you provide in messages
Newsletter Subscriptions
When you subscribe to our newsletter, we collect your email address and consent for marketing communications.
Website Analytics
We use Google Analytics to understand how visitors use our website. This includes:
- Pages visited and time spent on site
- Geographic location (city/country level)
- Device and browser information
- Referral sources
How We Use Your Data
We use your personal data to:
- Respond to your inquiries and membership applications
- Send newsletters and event updates (with your consent)
- Include your business in our member directory (with your consent)
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your data based on:
- Consent: For marketing communications and directory listings
- Legitimate Interest: For responding to inquiries and improving our services
- Contract: For membership services and obligations
How We Share Your Data
We may share your data with:
- CapsuleCRM: Our customer relationship management system
- Transpond: Our email marketing service
- Other Members: In our directory (with your explicit consent)
We never sell your data to third parties.
Data Retention
We keep your data for:
- Active Members: Duration of membership plus 2 years
- Newsletter Subscribers: Until you unsubscribe
- Inquiry Forms: 3 years for follow-up purposes
- Analytics Data: 26 months (Google Analytics default)
Your Rights
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Receive your data in a structured format
- Objection: Object to processing for marketing purposes
- Restriction: Limit how we use your data
To exercise these rights, contact us at secretary@launcestonchamber.com
Cookies
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic (Google Analytics)
- Improve user experience
See our Cookie Policy for detailed information.
Data Security
We protect your data through:
- SSL encryption for all data transmission
- Secure hosting with regular backups
- Limited access to personal data
- Regular security updates and monitoring
Third-Party Services
We use reputable third-party services that comply with GDPR:
- CapsuleCRM: Data processing agreement in place
- Transpond: GDPR-compliant email service
- Google Analytics: Anonymized IP addresses
- Cloudflare: CDN and security services
International Transfers
Your data may be processed outside the UK/EU by our service providers. All transfers are protected by appropriate safeguards under GDPR.
Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date.
Contact Us
For privacy-related questions or to exercise your rights:
Email: secretary@launcestonchamber.comPost: Launceston Chamber of Commerce, PO Box 185, Launceston, Cornwall PL15 0DD
Phone: 01566 772321
If you're not satisfied with our response, you can complain to the Information Commissioner's Office (ICO): ico.org.uk